Nice inContact
InContact Persistent Queue
Integration Specific Feature This feature only applies to Harmony and NICE inContact integrations. Overview By default, emails and chats are submitted to the Real-time queue as work items. Enabling Persistent Queue To submit work items to the ...
Media Digital Interactions (NICE inContact)
Integration Specific The information in this article pertains to NICE inContact & Harmony Integrations only. Chat Interaction Chat Interaction arrives at the Media Bar Complete Chat Interaction When the new incoming chat arrives at the Media Bar, ...
Media Bar After Call Work & Dispositions (NICE inContact)
Integration Specific Feature This feature only applies to Harmony and NICE inContact integrations. After Call Work (Post Contact) Disposition Enable/Editable/Required - all must be false in the Config Server. Unavailable Reason Codes which are ...
Media Bar Login & Logout (NICE inContact)
Integration Specific The information in this article pertains to NICE inContact & Harmony Integrations only. Media Bar Login The username is in the email format. Password is not necessary for agent login. Media Bar does not show the password box. ...
Enable (ACW) After Call Work
Integration Specific Feature This feature only applies to Harmony and NICE inContact integrations. (ACW) After Call Work State (ACW) After Call Work State feature allows agents to enter ACW manually. Here’s what the Agent sees when selecting a reason ...
NICE inContact Integration Feature Set
Integration Feature Set & Supportability. The following features are supported with the NICE inContact & OpenMethods Integration on both Central and Userhub environments unless otherwise noted. Use Case Supported Features Additional Information Agent ...
inContact Configuration Guide
Info This document is applicable to both InContact Central and UserHub configurations. Requirements The following items should be collected from the InContact Administration site. These items will be used in OpenMethods Config Server UI and Queue ...