Required: URL Allow List & API Endpoints

Required: URL Allow List & API Endpoints


This section includes Allow List URLs specific to OpenMethods services and owned connections. 


⚠️ OpenMethods is constantly making updates and improvements to our Application and API architecture. To avoid missing URLs and managing a long list, we recommend that clients whitelist the following wildcards. The recommendation ensures that the most updated URLs will be automatically allowed with minimal management to your network and firewall teams. 

URL

Info

*.openmethods.com

Allows access to all OpenMethods Services & End Points.

*.openmethodscloud.com



If you choose subdomain specific whitelisting, please whitelist all of the following URLs:


This section constantly changes and introduces extensive network and firewall ruleset administration. We highly suggest using the wildcard aka "Recommended" method above.


URL

Service Description

mb.openmethodscloud.com

Media Bar

Warning
This feature is EOL. Please see Media Bar EOL

pfl.openmethodscloud.com

PopFlow Library

pfc.openmethodscloud.com
pfcs.openmethodscloud.com

Experience Client

pfs.openmethodscloud.com

Experience Designer

pfa.openmethodscloud.com

Assistant

analytics.openmethodscloud.com

Analytics

identity.openmethodscloud.com

Identity Service 1

workflow-api.openmethodscloud.com

Workflow

connect.openmethodscloud.com

connect-iot.openmethodscloud.com

OpenConnect

apps.openmethodscloud.com
cdn.openmethodscloud.com

App & Administration - Experience Cloud

auth.openmethodscloud.com

Identity Service 2

features.openmethodscloud.com

Feature Service

log.openmethodscloud.com 

stream.openmethodscloud.com 

metrics.openmethodscloud.com 


Info
Future Use: for up and coming platform service updates.


Do You Support IP Whitelisting?

No. IP whitelisting is not support. You will need to use the full URL. Additionally, you should allow redirects from openmethods.com to openmethodscloud.com.



How do I test the connectivity?

The OpenMethods Cloud Services Connectivity test can be used to test the connectivity of shared services. The test page is not password protected, and can be loaded on any agent workstation.

 

CONNECTIVITY TEST URL

Use the following link for testing connectivity.

https://services.openmethodscloud.com/

 

Running the connectivity test


  • Login to your OpenMethods environment.
  • Please ensure you are using a connection from your current "Agent" and "CRM" users.
  • The connection tests need to come from where your CRM users/agents will use the OpenMethods products.
  • You should see the the following when loading the page. 
  • Green dots in the Connectivity column means the service is connected
  • Red dots mean a service is likely blocked by a firewall rule:



Example of Service Connectivity
  1. (OPTIONAL) Click any Service URL to show the output of the service page.
  2. Responses may include:
    1. Healthy
  3. Message
    1. Message: GET is not supported. Please use POST.



    ​
    Still can’t find an answer?
    Send us a ticket and we will get back to you.

      • Related Articles

      • API Keys

        API Keys List & Options API Keys allows users to create API access across the Experience Cloud Platform, specific to KEY TYPE. The main screen lists all keys created within the platform with navigation options to Setup Integration (using ...

      • Open Source Code List

        OpenMethods CX Suite Open Source Code OpenMethods CX Suite includes proprietary OpenMethods code and the following open source components are associated with the solution. The following is a list of packages with the licensing information that was ...

      • Brex (API Key)

        This documentation provides instructions for connecting systems via Experience Cloud Integrations. Overview To authenticate with Brex (api key), you will need: Api Token - A key that grants Nango permission to interact with Brex APIs services. This ...

      • Product Requirements & Compatibility

        Browser Support We've optimized our product for Google Chrome. Although similar browsers may work, we recommend using Chrome for the best performance and features. Known Browser Issues Modern browsers with memory and power-saving features can cause ...

      • UMAPI (Adobe User Management API)

        Overview To authenticate with UMAPI (Adobe User Management API), you need: 1. Client ID - A unique identifier for your client. 2. Client Secret - A confidential key designed to authenticate the identity of the application (client). This guide will ...