October 2025

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10.16.25 - See Status Page Event 

1. 🆕 Integrations: Learn all about the new feature here: Available Integrations in OpenMethods 
   
2. 🛠️ Minor bug fixes and enhancements to our platform.
   

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10.2.25 - See Status Page Event 

1. 🛠️ Minor bug fixes and enhancements to our platform.
   

July 2025

7.24.25 - See Status Page Event 

1. 🆕 Administrator UI/UX Redesign: A refreshed administrator experience with an updated layout, improved navigation, and cleaner workflows to make managing users, integrations, and settings faster and more intuitive. This redesign enhances usability across desktop environments and lays the groundwork for upcoming platform features. Read more here or learn more about the updates.
   
   

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2.6.25 - See Status Page Event 

1. We fixed some bugs in the product, now resolved:
   
1. Error messages not displayed in Media Bar when services are stopped.
   
2. Error messages displaying after logout.
   

January 2025

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1.30.25 - See Status Page Event 

1. 🔮 Future-proofing in progress! We've made backend enhancements to support upcoming features. 

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1.23.25 - See Status Page Event 

1. We fixed some bugs in the product:
   
1. Tooltip improvements for Experience Client (version info now correctly displayed)
   
2. Cisco Real Time Agent Status Report improvements - reduced loading time & resolved "no data" errors.
   

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1.9.25 - See Status Page Event 

• 🆕 Experience Client: A new UI update to formally known "PopFlow" client. Please read more here: Experience Client (New Updates)
  

• 🆕 Experience cloud uploader support for experience cloud users opening support cases with the openmethods care team. 
  

December 2024

• 🛠️ Resolved a few bugs within Zendesk Integrations:  

• Dynamic UI issues
• Group ID & Assignee Updates
• On Ticket Event Automation

• ℹ️ Experience Designer UI Update: Removal of the “Logs” tab from the designer view.
• 🔮 Updates to future platform enhancements - non-visible to client & users. 
  

12.5.24 - See Status Page Event 

• 🛠️ Fixed issues with Screen Pop loading context.
• 🔐 Platform security hardening.

November 2024

• 🛠️ Fixed issues with Experience Client freezing on load. (For media controls)
• 📄 Platform logging updates.
  

October 2024

10.31.24 - See Status Page Event 🎃 Halloween Release Notes 🎃
 

Beware! Our latest update has crept into your system like a shadow in the night. Here’s what’s lurking in the dark:

• Ghostly Bug Fixes 👻 - We sent ghost hunters into the code, and they’ve scared away the spooky specters haunting our product. Those Memory leaks, Say goodbye!
• Pumpkin-Spiced Performance 🎃 - This update comes brewed with extra flavor – you might notice your load times are faster than a witch on a broomstick, especially on our Workflow & AppConnector! You’re welcome.
• Vampire-Grade SSO Security 🧛‍♂️ - Our new SSO security enhancements are sharper than a vampire’s fang. Unauthorized users won’t stand a ghost of a chance!
• Zombie Resilience 🧟‍♂️ - Even if your system feels dead in the water, it’ll rise again thanks to our resilience enhancements. No more “unresponsive” nightmares haunting your screen.
• Cursed Connection Cures 🕸️ - We've exorcised the latency demons that were slowing down your connections. Now, get data to and from your apps faster than a monster’s heartbeat.

Trick or treat! We hope these updates add some frightful fun to your experience – stay tuned for the next update, where even more magical powers await!

10.24.24 - See Status Page Event 💀

• 🆕 Updates to OpenConnect feature.
• 🔮 Future feature release : SmartAssist, learn more about what's coming!
• 💀 One more week until we release all the spooky stuff!
  

10.17.24 - See Status Page Event 🍬

• 🛠️ Resolved a bug inside the Pop Search and Select feature for Oracle Fusion integrations.
• Loading more Halloween goodies 👻
• 🔮 More future platform enhancements - non-visible to client & users, however, coming soon!
  

10.10.24 - See Status Page Event 👻

• 🛠️ Increased timeouts for Oracle Integration - Resolving latency on Oracel requests.
• Loading up candy and scares for our Ghostly new Features 👻

September 2024

9.26.24 - See Status Page Event 

• 🛠️ Resolved a bug URL Encoding on HTTPS requests.
• 🔮 More future platform enhancements - non-visible to client & users. 
  

9.19.24 - See Status Page Event 

• 🔮 Future platform enhancements - non-visible to client & users. 

9.12.24 - See Status Page Event 

• 🛠️ Experience Client - Removed the product feedback button.
• 🛠️ Resolved a bug with missing Zendesk Groups when publishing workflows.
• 🛠️ Fixed a loading bug when accessing configuration.
• 📄 Platform logging updates
• 🔐 Security updates
  

9.5.24 - See Status Page Event 

• 🔐 Security update to Experience Cloud platform.
  

August 2024

8.29.24 - See Status Page Event 

• 📑 Updates to platform logging.
• 🛠️ Resolved an issue with error messages getting cut off.
• 🛠️ Resolved a bug within AppConnector
  

8.22.24 - See Status Page Event 

• 📑 Improvements to the platform logging.
  

8.14.24 - See Status Page Event 

• 🔌 Improvements to the App Connector feature. 
• 🛠️ Resolved issues where some Published Workflows showed Empty Activity fields.

July 2024

7.25.24 - See Status Page Event 

• 📄 Platform logging improvements
• 🛠️ Resolved an issue with Zendesk Auto-Login

7.18.24 - See Status Page Event 

• 🔌 AppConnector updates to enhance Salesforce API Connections.
• 🔁 Retry logic introduced to queuing email and chat interactions with a max of three attempts before finalizing as an error.

7.4.24 - See Status Page Event 

• Updates and improvements to the Experience Cloud Platform:

• 🎉 Auto Login Fixes - Resolved previous issues with auto-login.
• 🛠️ Angular Framework updates to the Experience Cloud clients.

June 2024

6.20.24 - See Status Page Event 

• 🛠️ This release includes platform enhancements that are not visible to clients. 

May 2024

5.9.24 - See Status Page Event 

• This release provides improvements in logging.
  

5.1.24 - See Status Page Event 

• This release provides improvements to the Media Bar and Configuration Server.

April 2024

4.25.24 - See Status Page Event 

• We fixed the following issues this week!

• Unsorted “Next Workflow” list; now they are sorted by alphabetical order!
• While in there, we fixed the “Select Next Workflow” bug.
• We updated our logic within Zendesk!
• Resolved an issue with “app.null” redirects showing up.
• Corrected issues with Configuration Imports.
  

4.11.24 - See Status Page Event 

• We removed the following bugs 🪳! No longer, they are!! 

• Resolved Modal Issues within Dynamic UI 
• Dynamic UI Triggers from Media Bar.
• Media Bar not accessible Active Queue Adapter.
  

4.4.24 - See Status Page Event 

• Enhancements to the configuration server logic.

March 2024

3.28.24 - See Status Page Event 

• Updates were made to the Harmony Media Bar to allow PureCloud agents to log in from the Live Window.
• An issue was fixed when Agents were incorrectly logged out with no error message.
• Minor logging updates.
  

3.21.24 - See Status Page Event 

• Updates were added to reduce CRM initialization time in Oracle. 
• An issue was fixed in InContact where Agents were stuck in Handling Interaction status.
  

3.7.24 - See Status Page Event 

• We have made updates to the Zendesk Ticketing logic. 
• Minor logging updates.

 February 2024

2.29.24 - See Status Page Event 

• We do not have any changes being presented to the product this week!
  

2.22.24 - See Status Page Event 

• 🎉 We fixed a few issues 

• The Real-Time Agent Status report for Cisco integrations.
• Configuration Server Queue Adapter Save Settings & User Imports (Allowing some values to be Null/Blank)
  

2.15.24 - See Status Page Event 

• 🎉 We fixed various issues in the Media Bar and PopFlow, including: 

• Chat errors, multiple login requests, error messages, and a problem with the Workgroup Selection.
• PopFlow response time while running reports from the experience cloud testing tool has been resolved.

• 🔐 Experience Cloud security updates.
  

2.1.24 - See Status Page Event 

• 🎉 We fixed some bugs in PopFlow:

• Zendesk-related workflow: 

• The custom fields' value list is now Alphabetized.
• The listing of custom fields is no longer duplicated.
• An error message is now provided for blank values in the custom field.

• New Workflow Validation:

• New error message for lengthy workflow names.

• New validation for Workflows with the same name:

• 🔐 Additional security updates to PopFlow.
  

2.8.24 - See Status Page Event 

• 🔐Platform security updates.

January 2024

1.25.24 - See Status Page Event 

• 🛠️ Several updates to:

• PopFlow:

• Framework Updates
• Bug fixes to PopSearch Select, Zendesk Related Activities, and Workflow Exports

• Harmony Media Bar:

• Updates to timer functionality for Genesys and Avaya integrations.

• Experience Cloud logging, logic updates, and general enhancements.
  

1.18.24 - See Status Page Event 

• 🛠️ We have successfully resolved an issue related to the triggering of automation during the "On-Ticket" event in Zendesk.
  

1.11.24 - See Status Page Event 

• 🛠️ Several improvements and updates have been made to the Media Bar, including the resolution of minor bugs such as: 

• status drop-down scrolling, browser notifications, and Oracle Fusion logout.
• Additionally, there have been framework updates and logging improvements.
  

1.4.24 - See Status Page Event 

• 🥳 Happy New Year! 
• 🛠️ We have resolved a bug in the inContact integration that affected the Chat and Email functions. 

December 2023

12.21.23 - See Status Page Event 

• 🛠️ Updates to the Media Bar framework & logging.
• 🛠️ Resolved a few bugs: timeout errors and edits to error messaging. 
  

12.14.23 - See Status Page Event 

• 🛠️Several improvements have been made to the platform.

• A column resizing issue when using PopSearch & Select has been resolved. 
• InContact Integration has been enhanced, and the Configuration Server has been updated.
  

12.7.23 - See Status Page Event 

• 🛠️ Updates to the PopFlow Client framework.
• 🆕 Media Bar now notifies of disconnection from Internet or OpenMethods services.

Disconnected Alert

11.30.23 - See Status Page Event 

• 🛠️ Minor bug fixes and updates made to improve the Application Manager.
  

11.16.23 - See Status Page Event 

• 🛠️ Resolved an issue with the blank PopSearch and Select screen and added additional PopFlow logging logic.
• 🛠️ Media Bar Updates: 

• Fixed End Session bug, ensuring proper logout.
• The workgroup list now scrolls correctly for longer lists and names.
• The Login Timeout Errors have been addressed and resolved.
  

11.9.23 - See Status Page Event 

• 🆕 Pop Screen Activity 🎉 for Oracle Redwood. Learn how to use it here. 
• 🛠️ Fixed a looping defect in PopSearch and Select, and minor issues in the Media Bar & Dialpad.
  

11.2.23 - See Status Page Event 

• 🆕 App Connector's Server Side HTTPS Activities are now Generally Available 🎉. Learn more about App Connector here.
• 🛠️ We have made improvements to the Zendesk integration activities.

October 2023

10.26.23 - See Status Page Event 

• 🆕 Fresh updates to the Media Bar Dial Pad! You can read about those changes here.
• We fixed a Click-to-dial issue by correctly populating the quick-dial field.
  

10.12.23 - See Status Page Event 

• 😎 Bug fixes and improvements have been made to the Harmony Media Bar, including: 

• Fixed timer issues, resolved external dispositions for voice, chat, and email interactions, and resolved issues with button displays in InContact Integrations.
  

10.5.23 - See Status Page Event 

• 📑 Updated and improved our Zendesk Integration & Support.

September 2023

9.28.23 - See Status Page Event 

• This week, we fixed some bugs in the Media Bar. 😎 
• We resolved a quick dial issue where numbers weren't displaying properly and fixed an issue with Email Interactions. 🎉
  

9.21.23 - See Status Page Event 

• There's not much to see. However, we've made minor updates to the Experience Cloud product security & logging. 👏
  

9.14.23 - See Status Page Event 

• 📝 Minor updates to our Configuration settings.  
• 📑 Application Manager logging improvements.
  

9.7.23 - See Status Page Event 

• 🔐 We are implementing several security enhancements. 
• 📑 Updated and improved platform logging.

8.31.23 - See Status Page Event

• 🛠️ We fixed a save issue with our Configuration Service. The “Save Queue Adapter Configuration Settings“ button has been fixed! 
• 🔐 Product security updates and enhancements.
  

8.25.23 - See Status Page Event

• 🆕  Introducing the “Launch” functionality in the Media Bar. 

• This feature grants access to NICE scripts and functionality previously only available through the NICE Max Softphone. 
• Read more here

• We fixed a few minor issues within our Zendesk integration.
• We resolved issues with refreshing Oracle Tokens on expiration. 
  

8.21.23 - See Status Page Event

• We fixed issues with the load balancing of users using the Harmony Media Bar Integration.
  

8.17.23 - See Status Page Event

• Platform maintenance. 
  

8.10.23 - See Status Page Event

• Configuration Server performance updates.
• Updates to our Zendesk Integration.
  

8.7.23 - See Status Page Event

• Improvements to application logging.
  

8.3.23 - See Status Page Event

• We have fixed a few small bugs with the Media Bar's Engagement Panel (Chat).
• We have improved the interaction panel for Pure Cloud integrations. 

July 2023

7.28.23 - See Status Page Event

• We have fixed a few small bugs in the Media Bar, particularly those related to the NICE and Genesys integrations. 
• We've also updated the Configuration API
• Improved Pop Search and Select date formatting. 
• In addition, we've made some general security updates and improvements.
  

7.20.23 - See Status Page Event

• Resolved issues with Login and Logout Functionality
• Improvements to the Click 2 Dial feature within the Media Bar.
• App Connector updates to boost feature performance 
• General security updates and Improvements.
  

7.7.23 - See Status Page Event

• We resolved a bug with the Login/Logout duration timer.
• New improvements to the PopFlow Zendesk Integration.
• Workflow API Improvements 

June 2023 

6.30.23 - See Status Page Event

• Updated PopFlow Runtime & Media Bar functionality for some clients and users. The updates and changes will be phased into production each week. 
  

6.16.23  - See Status Page Event

• Resolved issues with Live Window Media Bar (non embedded media bar)

• Issue with Quick Dial resolved and now viewable.
• Real-Time Agent Status Reports (Cisco Environments) now populate correctly.

• Resolved issues and updated logic with numerical text automatically converted to Date and time format in PopFlow
  

6.1.23 - See Status Page Event

• Configuration Data Updates.

 May 2023

5.16.23 - See Status Page Event

• We have resolved an issue with PopSearch & Select displaying Oracle Service Ticket Numbers as Long Date.
• Introduction of Zendesk CRM-specific activity work.
  

5.4.23 - See Status Page Event

• We are making improvements to our Lightsabers, Droids, and our Hyperdrive aka PopFlow Runtime.

1. May the Force be with you! 
   

April 2023

4.27.23 - See Status Page Event

• Media Bar: Resolved issues between the latest Oracle Engagement Panel API and Chats within Media Bar.
  

4.21.23 - See Status Page Event

• PopFlow: Updates and improvements to client and library.
• Experience Cloud: Updates and improvements to studio designer.

March 2023

3.30.23 - See Status Page Event

• 🆕 New PopFlow UI Updates. (Read More Here) 
  

3.23.23 - See Status Page Event

• General improvements and enhancements.
  

3.16.23 - See Status Page Event

• Improvements and enhancements to PopFlow
• Improvements in tracing and metrics collecting for Media Bar.
  

3.9.23 - See Status Page Event

• Improvements and fixes to Media Bar timer functionality.
  

3.3.23 - See Status Page Event

• Improvements for bulk delete users from CSV file.
• General API Improvements.
  

February 2023

2.23.23 - See Status Page Event

• General Improvements & Updates
  

2.17.23 - See Status Page Event

• Improved Logging for PopFlow 
  

2.10.23 - See Status Page Event

• Configuration Server Improvements. 
• Resolved an issue with Genesys Integrations when using Chat and Oracle Fusion.
  

2.3.23 - See Status Page Event

• App Connector: Resolving an issue with passing variables to/from App Connector.
• General maintenance and updates.

January 2023

1.26.23 - See Status Page Event

• 🆕 PopFlow Designer Export with Child Workflow. 

• The designer now includes an "export with child workflows" option. 
• The option will export the main workflow as well as any linked ("next workflow") workflows.
• Read more here!
  

1.19.23 - See Status Page Event

• Fixes to the import functionality for users. 
• NICE inContact Integration Improvements to address issues with sending PopChat request to disconnected agent sessions. 
  

1.13.23 - See Status Page Event

• Improvements to error handing and logging.
• Improvements with PopFlow Workflow duplication & cloning logic.
• Email Interactions now use the contact card correctly.

December 2022

12.15.22 - See Status Page Event

• New: ConnectAPI now responds in JSON format.
• New:  Added new API Endpoints & Responses. Please see connect api documentation for more information.
• Enhancements to CTI & CRM User Import/Export
• Various improvements and bug fixes.
  

12.7.22 - See Status Page Event

• These changes will release the fix for the "Desktop Notifications" issue as . See known issue.
  

12.3.22 - See Status Page Event

• Login & reset password improvements. 
• API performance logging improvements. 
• Phase 1 of 2 for "Desktop Notifications" fix. See known issue.

November 2022

11.22.22 - See Status Page Event

Deletes: 

The ability to bulk delete all or selected configuration elements with Safe Confirmation. Now supported with:

• CRM Users
• CTI Agents
• Caller IDs, Dispositions, Logout Reasons, Reason Codes, & Quick Dials

User Import & Export: 

Increased Import & Export efficiency for CRM Users configuration.     

Search Improvements: 

Search criteria improvements (speed and query results).

11.22.22 - See Status Page Event - GDPR Region | See Status Page Event (North American Regions)

• Fixed an issue that caused PopFlow's to execute with latency.