โน๏ธ OpenMethods Product Update Schedule
For any service impacts, check our status page or await direct communication.
January 2025
- ๐ Experience cloud uploader support for experience cloud users opening support cases with the openmethods care team.
December 2024
- ๐ ๏ธ Resolved a few bugs within Zendesk Integrations:
- Dynamic UI issues
- Group ID & Assignee Updates
- On Ticket Event Automation
- โน๏ธ Experience Designer UI Update: Removal of the โLogsโ tab from the designer view.
- ๐ฎ Updates to future platform enhancements - non-visible to client & users.
12.5.24 - See Status Page Event
- ๐ ๏ธ Fixed issues with Screen Pop loading context.
- ๐ Platform security hardening.
November 2024
- ๐ ๏ธ Fixed issues with Experience Client freezing on load. (For media controls)
- ๐ Platform logging updates.
October 2024
10.31.24 - See Status Page Event ๐ Halloween Release Notes ๐
Beware! Our latest update has crept into your system like a shadow in the night. Hereโs whatโs lurking in the dark:
- Ghostly Bug Fixes ๐ป - We sent ghost hunters into the code, and theyโve scared away the spooky specters haunting our product. Those Memory leaks, Say goodbye!
- Pumpkin-Spiced Performance ๐ - This update comes brewed with extra flavor โ you might notice your load times are faster than a witch on a broomstick, especially on our Workflow & AppConnector! Youโre welcome.
- Vampire-Grade SSO Security ๐งโโ๏ธ - Our new SSO security enhancements are sharper than a vampireโs fang. Unauthorized users wonโt stand a ghost of a chance!
- Zombie Resilience ๐งโโ๏ธ - Even if your system feels dead in the water, itโll rise again thanks to our resilience enhancements. No more โunresponsiveโ nightmares haunting your screen.
- Cursed Connection Cures ๐ธ๏ธ - We've exorcised the latency demons that were slowing down your connections. Now, get data to and from your apps faster than a monsterโs heartbeat.
Trick or treat! We hope these updates add some frightful fun to your experience โ stay tuned for the next update, where even more magical powers await!
10.24.24 - See Status Page Event ๐
- ๐ Updates to OpenConnect feature.
- ๐ฎ Future feature release : SmartAssist, learn more about what's coming!
- ๐ One more week until we release all the spooky stuff!
10.17.24 - See Status Page Event ๐ฌ
- ๐ ๏ธ Resolved a bug inside the Pop Search and Select feature for Oracle Fusion integrations.
- Loading more Halloween goodies ๐ป
- ๐ฎ More future platform enhancements - non-visible to client & users, however, coming soon!
10.10.24 - See Status Page Event ๐ป
- ๐ ๏ธ Increased timeouts for Oracle Integration - Resolving latency on Oracel requests.
- Loading up candy and scares for our Ghostly new Features ๐ป
September 2024
9.26.24 - See Status Page Event
- ๐ ๏ธ Resolved a bug URL Encoding on HTTPS requests.
- ๐ฎ More future platform enhancements - non-visible to client & users.
9.19.24 - See Status Page Event
- ๐ฎ Future platform enhancements - non-visible to client & users.
9.12.24 - See Status Page Event
- ๐ ๏ธ Experience Client - Removed the product feedback button.
- ๐ ๏ธ Resolved a bug with missing Zendesk Groups when publishing workflows.
- ๐ ๏ธ Fixed a loading bug when accessing configuration.
- ๐ Platform logging updates
- ๐ Security updates
9.5.24 - See Status Page Event
- ๐ Security update to Experience Cloud platform.
August 2024
8.29.24 - See Status Page Event
- ๐ Updates to platform logging.
- ๐ ๏ธ Resolved an issue with error messages getting cut off.
- ๐ ๏ธ Resolved a bug within AppConnector
8.22.24 - See Status Page Event
- ๐ Improvements to the platform logging.
8.14.24 - See Status Page Event
- ๐ Improvements to the App Connector feature.
- ๐ ๏ธ Resolved issues where some Published Workflows showed Empty Activity fields.
July 2024
7.25.24 - See Status Page Event
- ๐ Platform logging improvements
- ๐ ๏ธ Resolved an issue with Zendesk Auto-Login
7.18.24 - See Status Page Event
- ๐ AppConnector updates to enhance Salesforce API Connections.
- ๐ Retry logic introduced to queuing email and chat interactions with a max of three attempts before finalizing as an error.
7.4.24 - See Status Page Event
- Updates and improvements to the Experience Cloud Platform:
- ๐ Auto Login Fixes - Resolved previous issues with auto-login.
- ๐ ๏ธ Angular Framework updates to the Experience Cloud clients.
June 2024
6.20.24 - See Status Page Event
- ๐ ๏ธ This release includes platform enhancements that are not visible to clients.
May 2024
5.9.24 - See Status Page Event
- This release provides improvements in logging.
5.1.24 - See Status Page Event
- This release provides improvements to the Media Bar and Configuration Server.
April 2024
4.25.24 - See Status Page Event
- We fixed the following issues this week!
- Unsorted โNext Workflowโ list; now they are sorted by alphabetical order!
- While in there, we fixed the โSelect Next Workflowโ bug.
- We updated our logic within Zendesk!
- Resolved an issue with โapp.nullโ redirects showing up.
- Corrected issues with Configuration Imports.
4.11.24 - See Status Page Event
- We removed the following bugs ๐ชณ! No longer, they are!!
- Resolved Modal Issues within Dynamic UI
- Dynamic UI Triggers from Media Bar.
- Media Bar not accessible Active Queue Adapter.
4.4.24 - See Status Page Event
- Enhancements to the configuration server logic.
March 2024
3.28.24 - See Status Page Event
- Updates were made to the Harmony Media Bar to allow PureCloud agents to log in from the Live Window.
- An issue was fixed when Agents were incorrectly logged out with no error message.
- Minor logging updates.
3.21.24 - See Status Page Event
- Updates were added to reduce CRM initialization time in Oracle.
- An issue was fixed in InContact where Agents were stuck in Handling Interaction status.
3.7.24 - See Status Page Event
- We have made updates to the Zendesk Ticketing logic.
- Minor logging updates.
February 2024
2.29.24 - See Status Page Event
- We do not have any changes being presented to the product this week!
2.22.24 - See Status Page Event
- ๐ We fixed a few issues
- The Real-Time Agent Status report for Cisco integrations.
- Configuration Server Queue Adapter Save Settings & User Imports (Allowing some values to be Null/Blank)
2.15.24 - See Status Page Event
- ๐ We fixed various issues in the Media Bar and PopFlow, including:
- Chat errors, multiple login requests, error messages, and a problem with the Workgroup Selection.
- PopFlow response time while running reports from the experience cloud testing tool has been resolved.
- ๐ Experience Cloud security updates.
2.1.24 - See Status Page Event
- ๐ We fixed some bugs in PopFlow:
- Zendesk-related workflow:
- The custom fields' value list is now Alphabetized.
- The listing of custom fields is no longer duplicated.
- An error message is now provided for blank values in the custom field.
- New error message for lengthy workflow names.
- New validation for Workflows with the same name:
- ๐ Additional security updates to PopFlow.
2.8.24 - See Status Page Event
- ๐Platform security updates.
January 2024
1.25.24 - See Status Page Event
- ๐ ๏ธ Several updates to:
- Framework Updates
- Bug fixes to PopSearch Select, Zendesk Related Activities, and Workflow Exports
- Updates to timer functionality for Genesys and Avaya integrations.
- Experience Cloud logging, logic updates, and general enhancements.
1.18.24 - See Status Page Event
- ๐ ๏ธ We have successfully resolved an issue related to the triggering of automation during the "On-Ticket" event in Zendesk.
1.11.24 - See Status Page Event
- ๐ ๏ธ Several improvements and updates have been made to the Media Bar, including the resolution of minor bugs such as:
- status drop-down scrolling, browser notifications, and Oracle Fusion logout.
- Additionally, there have been framework updates and logging improvements.
1.4.24 - See Status Page Event
- ๐ฅณ Happy New Year!
- ๐ ๏ธ We have resolved a bug in the inContact integration that affected the Chat and Email functions.
December 2023
12.21.23 - See Status Page Event
- ๐ ๏ธ Updates to the Media Bar framework & logging.
- ๐ ๏ธ Resolved a few bugs: timeout errors and edits to error messaging.
12.14.23 - See Status Page Event
- ๐ ๏ธSeveral improvements have been made to the platform.
- A column resizing issue when using PopSearch & Select has been resolved.
- InContact Integration has been enhanced, and the Configuration Server has been updated.
12.7.23 - See Status Page Event
- ๐ ๏ธ Updates to the PopFlow Client framework.
- ๐ Media Bar now notifies of disconnection from Internet or OpenMethods services.
Disconnected Alert
November 2023
11.30.23 - See Status Page Event
- ๐ ๏ธ Minor bug fixes and updates made to improve the Application Manager.
11.16.23 - See Status Page Event
- ๐ ๏ธ Resolved an issue with the blank PopSearch and Select screen and added additional PopFlow logging logic.
- ๐ ๏ธ Media Bar Updates:
- Fixed End Session bug, ensuring proper logout.
- The workgroup list now scrolls correctly for longer lists and names.
- The Login Timeout Errors have been addressed and resolved.
11.9.23 - See Status Page Event
- ๐ Pop Screen Activity ๐ for Oracle Redwood. Learn how to use it here.
- ๐ ๏ธ Fixed a looping defect in PopSearch and Select, and minor issues in the Media Bar & Dialpad.
11.2.23 - See Status Page Event
- ๐ App Connector's Server Side HTTPS Activities are now Generally Available ๐. Learn more about App Connector here.
- ๐ ๏ธ We have made improvements to the Zendesk integration activities.
October 2023
10.26.23 - See Status Page Event
- ๐ Fresh updates to the Media Bar Dial Pad! You can read about those changes here.
- We fixed a Click-to-dial issue by correctly populating the quick-dial field.
10.12.23 - See Status Page Event
- ๐ Bug fixes and improvements have been made to the Harmony Media Bar, including:
- Fixed timer issues, resolved external dispositions for voice, chat, and email interactions, and resolved issues with button displays in InContact Integrations.
10.5.23 - See Status Page Event
- ๐ Updated and improved our Zendesk Integration & Support.
September 2023
9.28.23 - See Status Page Event
- This week, we fixed some bugs in the Media Bar. ๐
- We resolved a quick dial issue where numbers weren't displaying properly and fixed an issue with Email Interactions. ๐
9.21.23 - See Status Page Event
- There's not much to see. However, we've made minor updates to the Experience Cloud product security & logging. ๐
9.14.23 - See Status Page Event
- ๐ Minor updates to our Configuration settings.
- ๐ Application Manager logging improvements.
9.7.23 - See Status Page Event
- ๐ We are implementing several security enhancements.
- ๐ Updated and improved platform logging.
August 2023
8.31.23 - See Status Page Event
- ๐ ๏ธ We fixed a save issue with our Configuration Service. The โSave Queue Adapter Configuration Settingsโ button has been fixed!
- ๐ Product security updates and enhancements.
8.25.23 - See Status Page Event
- ๐ Introducing the โLaunchโ functionality in the Media Bar.
- This feature grants access to NICE scripts and functionality previously only available through the NICE Max Softphone.
- Read more here
- We fixed a few minor issues within our Zendesk integration.
- We resolved issues with refreshing Oracle Tokens on expiration.
8.21.23 - See Status Page Event
- We fixed issues with the load balancing of users using the Harmony Media Bar Integration.
8.17.23 - See Status Page Event
8.10.23 - See Status Page Event
- Configuration Server performance updates.
- Updates to our Zendesk Integration.
8.7.23 - See Status Page Event
- Improvements to application logging.
8.3.23 - See Status Page Event
- We have fixed a few small bugs with the Media Bar's Engagement Panel (Chat).
- We have improved the interaction panel for Pure Cloud integrations.
July 2023
7.28.23 - See Status Page Event
- We have fixed a few small bugs in the Media Bar, particularly those related to the NICE and Genesys integrations.
- We've also updated the Configuration API
- Improved Pop Search and Select date formatting.
- In addition, we've made some general security updates and improvements.
7.20.23 - See Status Page Event
- Resolved issues with Login and Logout Functionality
- Improvements to the Click 2 Dial feature within the Media Bar.
- App Connector updates to boost feature performance
- General security updates and Improvements.
7.7.23 - See Status Page Event
- We resolved a bug with the Login/Logout duration timer.
- New improvements to the PopFlow Zendesk Integration.
- Workflow API Improvements
June 2023
6.30.23 - See Status Page Event
- Updated PopFlow Runtime & Media Bar functionality for some clients and users. The updates and changes will be phased into production each week.
6.16.23 - See Status Page Event
- Resolved issues with Live Window Media Bar (non embedded media bar)
- Issue with Quick Dial resolved and now viewable.
- Real-Time Agent Status Reports (Cisco Environments) now populate correctly.
- Resolved issues and updated logic with numerical text automatically converted to Date and time format in PopFlow
6.1.23 - See Status Page Event
- Configuration Data Updates.
May 2023
5.16.23 - See Status Page Event
- We have resolved an issue with PopSearch & Select displaying Oracle Service Ticket Numbers as Long Date.
- Introduction of Zendesk CRM-specific activity work.
5.4.23 - See Status Page Event
- We are making improvements to our Lightsabers, Droids, and our Hyperdrive aka PopFlow Runtime.
- May the Force be with you!
April 2023
4.27.23 - See Status Page Event
- Media Bar: Resolved issues between the latest Oracle Engagement Panel API and Chats within Media Bar.
4.21.23 - See Status Page Event
- PopFlow: Updates and improvements to client and library.
- Experience Cloud: Updates and improvements to studio designer.
March 2023
3.30.23 - See Status Page Event
3.23.23 - See Status Page Event
- General improvements and enhancements.
3.16.23 - See Status Page Event
- Improvements and enhancements to PopFlow
- Improvements in tracing and metrics collecting for Media Bar.
3.9.23 - See Status Page Event
- Improvements and fixes to Media Bar timer functionality.
3.3.23 - See Status Page Event
- Improvements for bulk delete users from CSV file.
- General API Improvements.
February 2023
2.23.23 - See Status Page Event
- General Improvements & Updates
2.17.23 - See Status Page Event
- Improved Logging for PopFlow
2.10.23 - See Status Page Event
- Configuration Server Improvements.
- Resolved an issue with Genesys Integrations when using Chat and Oracle Fusion.
2.3.23 - See Status Page Event
- App Connector: Resolving an issue with passing variables to/from App Connector.
- General maintenance and updates.
January 2023
1.26.23 - See Status Page Event
- ๐ PopFlow Designer Export with Child Workflow.
- The designer now includes an "export with child workflows" option.
- The option will export the main workflow as well as any linked ("next workflow") workflows.
- Read more here!
1.19.23 - See Status Page Event
- Fixes to the import functionality for users.
- NICE inContact Integration Improvements to address issues with sending PopChat request to disconnected agent sessions.
1.13.23 - See Status Page Event
- Improvements to error handing and logging.
- Improvements with PopFlow Workflow duplication & cloning logic.
- Email Interactions now use the contact card correctly.
December 2022
12.15.22 - See Status Page Event
12.7.22 - See Status Page Event
- These changes will release the fix for the "Desktop Notifications" issue as . See known issue.
12.3.22 - See Status Page Event
- Login & reset password improvements.
- API performance logging improvements.
- Phase 1 of 2 for "Desktop Notifications" fix. See known issue.
November 2022
11.22.22 - See Status Page Event
Deletes:
The ability to bulk delete all or selected configuration elements with Safe Confirmation. Now supported with:
- CRM Users
- CTI Agents
- Caller IDs, Dispositions, Logout Reasons, Reason Codes, & Quick Dials
User Import & Export:
Increased Import & Export efficiency for CRM Users configuration.
Search Improvements:
Search criteria improvements (speed and query results).
11.22.22 - See Status Page Event - GDPR Region | See Status Page Event (North American Regions)
- Fixed an issue that caused PopFlow's to execute with latency.