ℹ️ OpenMethods Product Update Schedule

• Weekly updates every Thursday at 11:45 PM EST
  
• Maintenance window: 3 hours
• Service availability: Most updates do not impact services or users.
  

For any service impacts, check our status page or await direct communication.

January 2025

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1.9.25 - See Status Page Event 

• 🆕 Experience Client: A new UI update to formally known "PopFlow" client. Please read more here: Experience Client (New Updates)
  

• 🆕 Experience cloud uploader support for experience cloud users opening support cases with the openmethods care team. 
  

December 2024

• 🛠️ Resolved a few bugs within Zendesk Integrations:  

• Dynamic UI issues
• Group ID & Assignee Updates
• On Ticket Event Automation

• ℹ️ Experience Designer UI Update: Removal of the “Logs” tab from the designer view.
• 🔮 Updates to future platform enhancements - non-visible to client & users. 
  

12.5.24 - See Status Page Event 

• 🛠️ Fixed issues with Screen Pop loading context.
• 🔐 Platform security hardening.

November 2024

• 🛠️ Fixed issues with Experience Client freezing on load. (For media controls)
• 📄 Platform logging updates.
  

October 2024

10.31.24 - See Status Page Event 🎃 Halloween Release Notes 🎃
 

Beware! Our latest update has crept into your system like a shadow in the night. Here’s what’s lurking in the dark:

• Ghostly Bug Fixes 👻 - We sent ghost hunters into the code, and they’ve scared away the spooky specters haunting our product. Those Memory leaks, Say goodbye!
• Pumpkin-Spiced Performance 🎃 - This update comes brewed with extra flavor – you might notice your load times are faster than a witch on a broomstick, especially on our Workflow & AppConnector! You’re welcome.
• Vampire-Grade SSO Security 🧛‍♂️ - Our new SSO security enhancements are sharper than a vampire’s fang. Unauthorized users won’t stand a ghost of a chance!
• Zombie Resilience 🧟‍♂️ - Even if your system feels dead in the water, it’ll rise again thanks to our resilience enhancements. No more “unresponsive” nightmares haunting your screen.
• Cursed Connection Cures 🕸️ - We've exorcised the latency demons that were slowing down your connections. Now, get data to and from your apps faster than a monster’s heartbeat.

Trick or treat! We hope these updates add some frightful fun to your experience – stay tuned for the next update, where even more magical powers await!

10.24.24 - See Status Page Event 💀

• 🆕 Updates to OpenConnect feature.
• 🔮 Future feature release : SmartAssist, learn more about what's coming!
• 💀 One more week until we release all the spooky stuff!
  

10.17.24 - See Status Page Event 🍬

• 🛠️ Resolved a bug inside the Pop Search and Select feature for Oracle Fusion integrations.
• Loading more Halloween goodies 👻
• 🔮 More future platform enhancements - non-visible to client & users, however, coming soon!
  

10.10.24 - See Status Page Event 👻

• 🛠️ Increased timeouts for Oracle Integration - Resolving latency on Oracel requests.
• Loading up candy and scares for our Ghostly new Features 👻

September 2024

9.26.24 - See Status Page Event 

• 🛠️ Resolved a bug URL Encoding on HTTPS requests.
• 🔮 More future platform enhancements - non-visible to client & users. 
  

9.19.24 - See Status Page Event 

• 🔮 Future platform enhancements - non-visible to client & users. 

9.12.24 - See Status Page Event 

• 🛠️ Experience Client - Removed the product feedback button.
• 🛠️ Resolved a bug with missing Zendesk Groups when publishing workflows.
• 🛠️ Fixed a loading bug when accessing configuration.
• 📄 Platform logging updates
• 🔐 Security updates
  

9.5.24 - See Status Page Event 

• 🔐 Security update to Experience Cloud platform.
  

August 2024

8.29.24 - See Status Page Event 

• 📑 Updates to platform logging.
• 🛠️ Resolved an issue with error messages getting cut off.
• 🛠️ Resolved a bug within AppConnector
  

8.22.24 - See Status Page Event 

• 📑 Improvements to the platform logging.
  

8.14.24 - See Status Page Event 

• 🔌 Improvements to the App Connector feature. 
• 🛠️ Resolved issues where some Published Workflows showed Empty Activity fields.

July 2024

7.25.24 - See Status Page Event 

• 📄 Platform logging improvements
• 🛠️ Resolved an issue with Zendesk Auto-Login

7.18.24 - See Status Page Event 

• 🔌 AppConnector updates to enhance Salesforce API Connections.
• 🔁 Retry logic introduced to queuing email and chat interactions with a max of three attempts before finalizing as an error.

7.4.24 - See Status Page Event 

• Updates and improvements to the Experience Cloud Platform:

• 🎉 Auto Login Fixes - Resolved previous issues with auto-login.
• 🛠️ Angular Framework updates to the Experience Cloud clients.

June 2024

6.20.24 - See Status Page Event 

• 🛠️ This release includes platform enhancements that are not visible to clients. 

May 2024

5.9.24 - See Status Page Event 

• This release provides improvements in logging.
  

5.1.24 - See Status Page Event 

• This release provides improvements to the Media Bar and Configuration Server.

April 2024

4.25.24 - See Status Page Event 

• We fixed the following issues this week!

• Unsorted “Next Workflow” list; now they are sorted by alphabetical order!
• While in there, we fixed the “Select Next Workflow” bug.
• We updated our logic within Zendesk!
• Resolved an issue with “app.null” redirects showing up.
• Corrected issues with Configuration Imports.
  

4.11.24 - See Status Page Event 

• We removed the following bugs 🪳! No longer, they are!! 

• Resolved Modal Issues within Dynamic UI 
• Dynamic UI Triggers from Media Bar.
• Media Bar not accessible Active Queue Adapter.
  

4.4.24 - See Status Page Event 

• Enhancements to the configuration server logic.

March 2024

3.28.24 - See Status Page Event 

• Updates were made to the Harmony Media Bar to allow PureCloud agents to log in from the Live Window.
• An issue was fixed when Agents were incorrectly logged out with no error message.
• Minor logging updates.
  

3.21.24 - See Status Page Event 

• Updates were added to reduce CRM initialization time in Oracle. 
• An issue was fixed in InContact where Agents were stuck in Handling Interaction status.
  

3.7.24 - See Status Page Event 

• We have made updates to the Zendesk Ticketing logic. 
• Minor logging updates.

 February 2024

2.29.24 - See Status Page Event 

• We do not have any changes being presented to the product this week!
  

2.22.24 - See Status Page Event 

• 🎉 We fixed a few issues 

• The Real-Time Agent Status report for Cisco integrations.
• Configuration Server Queue Adapter Save Settings & User Imports (Allowing some values to be Null/Blank)
  

2.15.24 - See Status Page Event 

• 🎉 We fixed various issues in the Media Bar and PopFlow, including: 

• Chat errors, multiple login requests, error messages, and a problem with the Workgroup Selection.
• PopFlow response time while running reports from the experience cloud testing tool has been resolved.

• 🔐 Experience Cloud security updates.
  

2.1.24 - See Status Page Event 

• 🎉 We fixed some bugs in PopFlow:

• Zendesk-related workflow: 

• The custom fields' value list is now Alphabetized.
• The listing of custom fields is no longer duplicated.
• An error message is now provided for blank values in the custom field.

• New Workflow Validation:

• New error message for lengthy workflow names.

• New validation for Workflows with the same name:

• 🔐 Additional security updates to PopFlow.
  

2.8.24 - See Status Page Event 

• 🔐Platform security updates.

January 2024

1.25.24 - See Status Page Event 

• 🛠️ Several updates to:

• PopFlow:

• Framework Updates
• Bug fixes to PopSearch Select, Zendesk Related Activities, and Workflow Exports

• Harmony Media Bar:

• Updates to timer functionality for Genesys and Avaya integrations.

• Experience Cloud logging, logic updates, and general enhancements.
  

1.18.24 - See Status Page Event 

• 🛠️ We have successfully resolved an issue related to the triggering of automation during the "On-Ticket" event in Zendesk.
  

1.11.24 - See Status Page Event 

• 🛠️ Several improvements and updates have been made to the Media Bar, including the resolution of minor bugs such as: 

• status drop-down scrolling, browser notifications, and Oracle Fusion logout.
• Additionally, there have been framework updates and logging improvements.
  

1.4.24 - See Status Page Event 

• 🥳 Happy New Year! 
• 🛠️ We have resolved a bug in the inContact integration that affected the Chat and Email functions. 

December 2023

12.21.23 - See Status Page Event 

• 🛠️ Updates to the Media Bar framework & logging.
• 🛠️ Resolved a few bugs: timeout errors and edits to error messaging. 
  

12.14.23 - See Status Page Event 

• 🛠️Several improvements have been made to the platform.

• A column resizing issue when using PopSearch & Select has been resolved. 
• InContact Integration has been enhanced, and the Configuration Server has been updated.
  

12.7.23 - See Status Page Event 

• 🛠️ Updates to the PopFlow Client framework.
• 🆕 Media Bar now notifies of disconnection from Internet or OpenMethods services.

Disconnected Alert

11.30.23 - See Status Page Event 

• 🛠️ Minor bug fixes and updates made to improve the Application Manager.
  

11.16.23 - See Status Page Event 

• 🛠️ Resolved an issue with the blank PopSearch and Select screen and added additional PopFlow logging logic.
• 🛠️ Media Bar Updates: 

• Fixed End Session bug, ensuring proper logout.
• The workgroup list now scrolls correctly for longer lists and names.
• The Login Timeout Errors have been addressed and resolved.
  

11.9.23 - See Status Page Event 

• 🆕 Pop Screen Activity 🎉 for Oracle Redwood. Learn how to use it here. 
• 🛠️ Fixed a looping defect in PopSearch and Select, and minor issues in the Media Bar & Dialpad.
  

11.2.23 - See Status Page Event 

• 🆕 App Connector's Server Side HTTPS Activities are now Generally Available 🎉. Learn more about App Connector here.
• 🛠️ We have made improvements to the Zendesk integration activities.

October 2023

10.26.23 - See Status Page Event 

• 🆕 Fresh updates to the Media Bar Dial Pad! You can read about those changes here.
• We fixed a Click-to-dial issue by correctly populating the quick-dial field.
  

10.12.23 - See Status Page Event 

• 😎 Bug fixes and improvements have been made to the Harmony Media Bar, including: 

• Fixed timer issues, resolved external dispositions for voice, chat, and email interactions, and resolved issues with button displays in InContact Integrations.
  

10.5.23 - See Status Page Event 

• 📑 Updated and improved our Zendesk Integration & Support.

September 2023

9.28.23 - See Status Page Event 

• This week, we fixed some bugs in the Media Bar. 😎 
• We resolved a quick dial issue where numbers weren't displaying properly and fixed an issue with Email Interactions. 🎉
  

9.21.23 - See Status Page Event 

• There's not much to see. However, we've made minor updates to the Experience Cloud product security & logging. 👏
  

9.14.23 - See Status Page Event 

• 📝 Minor updates to our Configuration settings.  
• 📑 Application Manager logging improvements.
  

9.7.23 - See Status Page Event 

• 🔐 We are implementing several security enhancements. 
• 📑 Updated and improved platform logging.

8.31.23 - See Status Page Event

• 🛠️ We fixed a save issue with our Configuration Service. The “Save Queue Adapter Configuration Settings“ button has been fixed! 
• 🔐 Product security updates and enhancements.
  

8.25.23 - See Status Page Event

• 🆕  Introducing the “Launch” functionality in the Media Bar. 

• This feature grants access to NICE scripts and functionality previously only available through the NICE Max Softphone. 
• Read more here

• We fixed a few minor issues within our Zendesk integration.
• We resolved issues with refreshing Oracle Tokens on expiration. 
  

8.21.23 - See Status Page Event

• We fixed issues with the load balancing of users using the Harmony Media Bar Integration.
  

8.17.23 - See Status Page Event

• Platform maintenance. 
  

8.10.23 - See Status Page Event

• Configuration Server performance updates.
• Updates to our Zendesk Integration.
  

8.7.23 - See Status Page Event

• Improvements to application logging.
  

8.3.23 - See Status Page Event

• We have fixed a few small bugs with the Media Bar's Engagement Panel (Chat).
• We have improved the interaction panel for Pure Cloud integrations. 

July 2023

7.28.23 - See Status Page Event

• We have fixed a few small bugs in the Media Bar, particularly those related to the NICE and Genesys integrations. 
• We've also updated the Configuration API
• Improved Pop Search and Select date formatting. 
• In addition, we've made some general security updates and improvements.
  

7.20.23 - See Status Page Event

• Resolved issues with Login and Logout Functionality
• Improvements to the Click 2 Dial feature within the Media Bar.
• App Connector updates to boost feature performance 
• General security updates and Improvements.
  

7.7.23 - See Status Page Event

• We resolved a bug with the Login/Logout duration timer.
• New improvements to the PopFlow Zendesk Integration.
• Workflow API Improvements 

June 2023 

6.30.23 - See Status Page Event

• Updated PopFlow Runtime & Media Bar functionality for some clients and users. The updates and changes will be phased into production each week. 
  

6.16.23  - See Status Page Event

• Resolved issues with Live Window Media Bar (non embedded media bar)

• Issue with Quick Dial resolved and now viewable.
• Real-Time Agent Status Reports (Cisco Environments) now populate correctly.

• Resolved issues and updated logic with numerical text automatically converted to Date and time format in PopFlow
  

6.1.23 - See Status Page Event

• Configuration Data Updates.

 May 2023

5.16.23 - See Status Page Event

• We have resolved an issue with PopSearch & Select displaying Oracle Service Ticket Numbers as Long Date.
• Introduction of Zendesk CRM-specific activity work.
  

5.4.23 - See Status Page Event

• We are making improvements to our Lightsabers, Droids, and our Hyperdrive aka PopFlow Runtime.

1. May the Force be with you! 
   

April 2023

4.27.23 - See Status Page Event

• Media Bar: Resolved issues between the latest Oracle Engagement Panel API and Chats within Media Bar.
  

4.21.23 - See Status Page Event

• PopFlow: Updates and improvements to client and library.
• Experience Cloud: Updates and improvements to studio designer.

March 2023

3.30.23 - See Status Page Event

• 🆕 New PopFlow UI Updates. (Read More Here) 
  

3.23.23 - See Status Page Event

• General improvements and enhancements.
  

3.16.23 - See Status Page Event

• Improvements and enhancements to PopFlow
• Improvements in tracing and metrics collecting for Media Bar.
  

3.9.23 - See Status Page Event

• Improvements and fixes to Media Bar timer functionality.
  

3.3.23 - See Status Page Event

• Improvements for bulk delete users from CSV file.
• General API Improvements.
  

February 2023

2.23.23 - See Status Page Event

• General Improvements & Updates
  

2.17.23 - See Status Page Event

• Improved Logging for PopFlow 
  

2.10.23 - See Status Page Event

• Configuration Server Improvements. 
• Resolved an issue with Genesys Integrations when using Chat and Oracle Fusion.
  

2.3.23 - See Status Page Event

• App Connector: Resolving an issue with passing variables to/from App Connector.
• General maintenance and updates.

January 2023

1.26.23 - See Status Page Event

• 🆕 PopFlow Designer Export with Child Workflow. 

• The designer now includes an "export with child workflows" option. 
• The option will export the main workflow as well as any linked ("next workflow") workflows.
• Read more here!
  

1.19.23 - See Status Page Event

• Fixes to the import functionality for users. 
• NICE inContact Integration Improvements to address issues with sending PopChat request to disconnected agent sessions. 
  

1.13.23 - See Status Page Event

• Improvements to error handing and logging.
• Improvements with PopFlow Workflow duplication & cloning logic.
• Email Interactions now use the contact card correctly.

December 2022

12.15.22 - See Status Page Event

• New: ConnectAPI now responds in JSON format.
• New:  Added new API Endpoints & Responses. Please see connect api documentation for more information.
• Enhancements to CTI & CRM User Import/Export
• Various improvements and bug fixes.
  

12.7.22 - See Status Page Event

• These changes will release the fix for the "Desktop Notifications" issue as . See known issue.
  

12.3.22 - See Status Page Event

• Login & reset password improvements. 
• API performance logging improvements. 
• Phase 1 of 2 for "Desktop Notifications" fix. See known issue.

November 2022

11.22.22 - See Status Page Event

Deletes: 

The ability to bulk delete all or selected configuration elements with Safe Confirmation. Now supported with:

• CRM Users
• CTI Agents
• Caller IDs, Dispositions, Logout Reasons, Reason Codes, & Quick Dials

User Import & Export: 

Increased Import & Export efficiency for CRM Users configuration.     

Search Improvements: 

Search criteria improvements (speed and query results).

11.22.22 - See Status Page Event - GDPR Region | See Status Page Event (North American Regions)

• Fixed an issue that caused PopFlow's to execute with latency.