Product Requirements & Compatibility

Product Requirements & Compatibility

Browser Support


We've optimized our product for Google Chrome. Although similar browsers may work, we recommend using Chrome for the best performance and features. 

 

Known Browser Issues


Modern browsers with memory and power-saving features can cause issues with our product. Check this Chrome Memory Saver & Known Issue: Media Bar (Chrome Network Throttling) for a known issues with Chrome.

 

Desktop System Requirements


OpenMethods does not specify desktop system (workstation) requirements (memory, processing, and operating system) and bandwidth requirements. Most of those requirements rely on the particular Contact Center & CRM integration. Since OpenMethods integrates with them, OpenMethods inherits their specifications at the minimum.

 

URL Allow List & API Endpoints


Requirement:

For OpenMethods' services to function fully, the following API Endpoints are required for communication. Please review our Required: URL Allow List & API Endpoints​ for more information.

 

 

Testing Connectivity


Please review the testing section of our Whitelisting & API Endpoint Article to learn how to test connectivity from your desktop and client into our services.

 

 

Oracle Compatibility


OpenMethods has been thoroughly tested through release version 24C and is compatible with Oracle:


  1. Service Cloud
    1. Oracle B2C Service
  1. Fusion
    1. Service with the Redwood User Experience
    2. Service with the Classic User Experience
    3. CX for Utilities
    4. CX for HR Helpdesk

Framework Support 

OpenMethods is compatible and tested against the following Fusion Service Frameworks. 

  1. ADF - Application Development Framework (Classic User Experience)
  2. UEF - UI Events Framework (Redwood User Experience)

 

 

 

Zendesk Compatibility


We maintain compatibility with the most recent Zendesk API and Platform Set.

 

 

“Voice” Integration Compatibility


OpenMethods can integrate with various contact center platforms, such as telephony, voice, ACD, routing, and contact center solutions, to facilitate CRM automation and data transfer into the CRM.

 

With the introduction of OpenConnect, OpenMethods now supports connections to any voice platform. The platform must be able to establish Ingress and Egress API connections. For more details, please refer to OpenConnect & OpenConnect via Help Center.

 

Example connection sets utilizing OpenConnect to facilitate information to/from OpenMethods: 

  1. 8x8
  1. Amazon Connect
  1. Avaya
  1. Cisco UCCE
  1. Cisco UCCX
  1. Cisco WebEx Contact Center
  1. Five9
  1. Genesys PureCloud
  1. Genesys PureConnect
  1. Genesys PureEngage
  1. InContact Central
  1. InContact Hub
  1. TalkDesk
  1. Twilio Flex

    ​
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