The appearance and design of the client window will soon be updated. Below are details about the upcoming changes. Please note that the PopFlow and Harmony logos will be merged into a single “Experience Client” logo. The product's functionality will not be changed; only the appearance and labeling will be updated.
The Experience Client is the client application embedded in your Oracle or Zendesk Platform, known as Experience Client. This client establishes a direct connection with your Experience Cloud instance and uses features from Experience Cloud to facilitate workflows at your CRM User/Agent desktop. The appearance of the client can have different views based on the active Experience Cloud features: (Media Controls vs Non-Media Controls).
Note: Both PopFlow and Harmony logos will be combined, and the terminology will be updated to "Experience Client".
The following information is shown when selecting the ℹ️ icon.
We are working to give the Experience Client a fresh new look. Below are some examples of the updates. Please note that the final appearance of the view may differ, but there will be no changes to functionality. These updates are solely focused on design and terminology, as mentioned in the article section “About The Experience Client”
We intend to release these using a phased approach, with the first phase focused on PopFlow Only (Non-Media Control) Clients.