Screen Pop Activities
Screen Pop Activities: Zendesk Search REST API
Zendesk Search REST API Activity The Zendesk Search REST API activity lets you search for Users or Tickets directly within your workflow. Search Options 1: Select User or Ticket as your search type. 2 : This choice determines which fields become ...
Screen Pop Activities: Zendesk Ticket
Adding an Activity To add an activity, begin by selecting a condition or path (such as a trigger or logic point). Click the block to open the activity menu, then search for and select your desired activity—like Zendesk Ticket. Once selected, the ...
Screen Pop Activities: Pop Search and Select
Overview The 'Pop Search and Select' activity allows you to show the results grid in a custom popup inside Oracle Service Cloud and perform search & select operations. In the PopFlow Studio, you can configure the 'Pop Search and Select' activity. ...
Screen Pop Activities: Create Workspace
Overview The 'Create Workspace' activity allows you to create a new entity for 'Contacts', 'Incidents', 'Task', 'Org' and 'Answer' in Oracle Service Cloud. You can set the value of the newly created entity by adding the 'fields' while configuring the ...
Screen Pop Activities: Open Workspace
The following is applicable to Oracle Integrations Overview The 'Open Workspace' activity allows you to open the existing entity 'Contacts', 'Incidents', 'Task', 'Org' and 'Answer' in the Oracle Service Cloud. You can change the value of the selected ...
Screen Pop Activities: Dynamic UI
Overview The Dynamic UI activity allows you to show the dynamic UI in a custom modal or window pop-up inside Oracle Service Cloud. You can configure the 'Dynamic UI' activity in PopFlow Studio. Configuring the Dynamic UI After opening the Dynamic UI ...
Screen Pop Activities: Pop Screen
The following activity is only compatible with Oracle Redwood aka Oracle Fusion. Overview The 'Pop Screen' activity in Oracle Engagement Cloud enables you to either create a new resource or open an existing one, specifically for: Account Case Contact ...
Screen Pop Activities: Run Report
Overview The 'Run Report' Activity opens a pre-defined Service Cloud report in a new tab in the 'Oracle Service Cloud'. For example, if multiple Contacts are found for a specific caller based on Caller ID, PopFlow can run a Contact report that ...