Overview
The 'Create Workspace' activity allows you to create a new entity for 'Contacts', 'Incidents', 'Task', 'Org' and 'Answer' in Oracle Service Cloud. You can set the value of the newly created entity by adding the 'fields' while configuring the 'Create Workspace' activity in the Experience designer. You can also raise an event like 'Editor Loaded', 'Data Loaded', 'Record Saved' or 'Record Closing'.
Fields allow you to set multiple values of the selected entity fields while configuring the activity in Experience Designer.
Events allow you to raise the event in Oracle Service Cloud. You can create the event in Experience Designer.
A simple example to configure the 'Create Workspace' activity in Experience Designer:
This example is for the 'Contact' entity to Create a Contact in Oracle Service Cloud.
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Once the Events are created, you will notice the Design Canvas has changed under the Activity. A new path for each Event can now be configured as desired. Each path can contain multiple Activities as needed.
You can add four Events which are described below.
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Editor Loaded:
Data Loaded:
Record Saved:
Record Closing:
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After executing the Workflow, the below Workspace will be shown in Oracle Service Cloud.
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