Prebuilt PopFlow's (Template Library)
If you need examples, we got them for you! đź‘Ź
The following section is a list of "pre-built" PopFlow workflows. These are perfect for any beginner or novice to advance user and showcase how you can design workflows within PopFlow.
We've even added a section to share your workflows! Perhaps you have a new creative way to implement a workflow or solve a problem you would like to share with the rest of the users!
How this works.
- Select the PopFlow you wish to review, download, and import.
- Open to edit and or expand!
1. Foundational PopFlows (The Basics)
1.1 Dynamic UI Example
Description:
Example Dynamic UI
Pops up a Dynamic UI PopFlow test .
- This is the same example used in the "Build Your First PopFlow" guide.
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1.2 JavaScript “Chime” Example
Description:
A basic PopFlow that will create an audible chime when an interaction enters PopFlow.
- This is the same example used in the “Playing Audio With New Interactions In Media Bar” guide.
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1.3 HTTP Request into Modal
Description:
An example which uses multiple HTTP Requests to call the classic “Chuck Norris” joke API and return values into a Dynamic UI modal.
- Uses JavaScript to Chime.
- Calls an external API (GET) and passes results into a variable.
- Displays information in Dynamic UI.
2. Order Tracking Examples
2.1 Twilio SMS with FedEx Tracking Number
Description:
Send a text with a FedEx tracking number to a customer. An example uses Set Value, HTTPS Request, and Logging.
- Calls an external API and passes results into a variable.
- Use a button on the workspace to call PopFlow.
- Read more on how to build the PopFlow here.
Download Read How To Article
2.2 Order Tracking with DHL
Description:
In this workflow, we use a button on the workspace to call the PopFlow workflow. It will include the tracking number (from the Incident field.) Once executed, the agent will see a pop-up modal with the shipping arrival time.
- Calls an external API and passes results into a variable.
- Read more on how to build this PopFlow here.
Download Read How To Article
3. Data Examples
3.1 RestDB.io Data Lookup
Description:
A PopFlow that will fetch information, such as order data, from RestDB.io
- Calls an external API and passes results into a variable.
- Read more on how to build this PopFlow here.
3.2 Address Verification
Description:
For this example, we use a 3rd party Address Verification app called “SmartyStreets”.
- Calls an external API and passes results into a variable.
- Read more on how to build this PopFlow here.
3.3 Integrating HTML Forms
Description:
Using the Dynamic UI activity to collect/update data passed into the workflow. In this example use case, we will be passing in a contacts name, contact information, a subject to a form, filling in those fields, and allowing the agent to accept or change the provided information as well as answer a dropdown question that is provided.
After the agent fills in the form, we will collect the form data and push that data into PopFlow variables to be used by further workflows.
- Calls an external API and passes results into a variable.
- Read more on how to build this PopFlow here.
4. Ticketing Examples
4.1 Oracle Service Cloud & Jira Automation
Description:
Creating a secure connection in App Connector and sending information from Oracle Service Cloud into Jira Issues.
- Calls an external API and passes results into a variable.
- Use of App Connector
- Read more on how to build this PopFlow here.
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