Harmony Interactions: Place Outbound Call

Harmony Interactions: Place Outbound Call

Alert
This information is only applicable for Oracle integrations using the legacy "Media Bar" client.

Overview

The ‘Place Outbound Call' Activity allows you to make an outbound call with a Phone Number. This activity will make a call to the provided number.


After inserting the 'Place Outbound Call' activity into a Workflow and selecting it, the following configuration panel will be displayed:


Default Configuration Parameters

  1. Phone Number to Dial: The number to be used to make a call
  2. Confirm Dial:
    1. Checked: Opens the dial pad with provided number in the Dial Pad Editor but does not automatically dial the number
    2. Unchecked: Places the call to the provided number automatically with no further user intervention

How it works

  1. Select the 'Place Outbound Call' activity from 'Activity Sidebar'.
  2. Click on 'Place Outbound Call' Activity to open and configure the 'Place Outbound Call' activity.

  1. Enter the 'Number' inside the 'Place Number to Dial' field which you want to Dial on the 'Media Bar' telephony channel.

  1. Confirm Dial : 
    1. Checked: Opens the dial pad with provided number 
    2. Unchecked: Make the call with provide Number.
For example, Suppose the customer wants to make a call after completion of any activity, We can add Place Outbound call ' activity on success.


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