Desktop Notifications

Desktop Notifications


Overview

The ‘Desktop Notification' activity allows you to show the Notification to the agents. You can use the 'Desktop Notification’ activity to alert the agents for the incoming call, chat or emails. In the PopFlow Studio, you can configure the 'Desktop Notification' activity.

After opening the 'Desktop Notification' activity, you will get the below configuration panel.

Default Configuration Parameters

  1. Enter title: title of the Notification.
  1. Enter Message: message to be shown to the agents.

How it works

Click on the 'Initial Activity' button to open the activity sidebar and select the 'Desktop Notification' activity.

Open the ‘Desktop Notification’ activity. You will get below configuration panel to configure the activity.

  1. Enter a title name according to your needs.
  1. Enter a message to show on the notification.

Info
You can use the 'Desktop Notification' activity on any events.
Once the configuration of ‘Desktop notification’ activity is completed. Close the activity and publish the workflow.
  1. You need to configure the browser to get the notifications.
  2. If Notification setting in the browser is "Default", then first it will ask for permission to display the Desktop Notification as shown below.



Idea
Click on the 'Allow' button to receive the notification. 
If the Notification setting in the browser is "Granted", then it will display the notification without asking any permission as shown below.



Warning
If the Notification setting in the browser is "Blocked", then it will not show any Desktop Notification to the Agent.

You need to allow the browser notification in the browser settings to get the notification.

How to enable Desktop Notification?

Please refer below links to enable Desktop Notifications on various browsers:
  1. Chrome:- https://sendpulse.com/knowledge-base/push-notifications/enable-disable-push-notifications-google-chrome
    Mozilla-Firefox:- https://sendpulse.com/knowledge-base/push-notifications/enable-disable-push-notifications-mozilla-firefox
    Safari:- https://www.howtogeek.com/235224/how-to-turn-safari-website-notifications-on-or-off/
    IE:- https://support.microsoft.com/en-us/help/17479


    ​
    Still can’t find an answer?
    Send us a ticket and we will get back to you.

      • Related Articles

      • Changelog

        OpenMethods is constantly improving our platform and products. The following is a historical list (changelog) of updates delivered to OpenMethods clients and their corresponding schedule maintenance and release events via our Status Page. If you have ...

      • Product Requirements & Compatibility

        Browser Support We've optimized our product for Google Chrome. Although similar browsers may work, we recommend using Chrome for the best performance and features. Known Browser Issues Modern browsers with memory and power-saving features can cause ...

      • OpenMethods Terminology & Feature Overview

        Looking for Product Requirements & Compatibility? ? OpenMethods Terminology & Feature Overview Welcome! Below is a quick reference guide to key terms used across OpenMethods. ? Company OpenMethods is a customer experience (CX) integration and ...

      • Known Issue: Media Bar (Chrome Network Throttling)

        Known Issue - Browser Throttling By limiting their usage to conserve memory and power, modern browsers may impact the performance of the OpenMethods product and its features. Our team will closely monitor any adverse effects resulting from updated ...

      • Product Lifecycle (EOL & EOS policy)

        Overview This document outlines OpenMethods’s End-of Life (EOL) and support policy for its products and services and the timing guidelines for the three (3) components of the Retirement Announcement, Product End-of- Life(EOL) and Product ...