Recent Articles
InContact Persistent Queue
Integration Specific Feature This feature only applies to Harmony and NICE inContact integrations. Overview By default, emails and chats are submitted to the Real-time queue as work items. Enabling Persistent Queue To submit work items to the ...
Media Digital Interactions (NICE inContact)
Integration Specific The information in this article pertains to NICE inContact & Harmony Integrations only. Chat Interaction Chat Interaction arrives at the Media Bar Complete Chat Interaction When the new incoming chat arrives at the Media Bar, ...
Media Bar After Call Work & Dispositions (NICE inContact)
Integration Specific Feature This feature only applies to Harmony and NICE inContact integrations. After Call Work (Post Contact) Disposition Enable/Editable/Required - all must be false in the Config Server. Unavailable Reason Codes which are ...
Media Bar Login & Logout (NICE inContact)
Integration Specific The information in this article pertains to NICE inContact & Harmony Integrations only. Media Bar Login The username is in the email format. Password is not necessary for agent login. Media Bar does not show the password box. ...
Enable (ACW) After Call Work
Integration Specific Feature This feature only applies to Harmony and NICE inContact integrations. (ACW) After Call Work State (ACW) After Call Work State feature allows agents to enter ACW manually. Here’s what the Agent sees when selecting a reason ...